Accessibility for Ontarians with Disabilities Act (AODA)

Our Commitment:

COVENTRY NORTH JAGUAR LAND ROVER is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Definitions:

“Accessible formats” are alternatives to standard print such as large print, recorded audio, and

Braille.

“Barriers” are anything that prevent a person with a disability from fully taking part in society because of that disability. Barriers include:

• physical barriers e.g. a step at the entrance to a building;
• architectural barriers e.g. no elevators in a building of more than one floor;
• information or communications barriers e.g. a publication that is not available in large print, attitudinal barriers e.g. assuming a person with a disability cannot perform a certain task;
• policies or practices e.g. a recruitment process that does not offer accommodations

“Communication supports” are used to facilitate effective communication with people with disabilities and may include but not limited:

• Verbal explanation of a written document
• Video captioning, transcripts
• Use of plain language or sign language / Larger font

“Redeployment” is the reassignment of employees to other departments or jobs within the organization as an alternative to layoff, when a particular job or department has been eliminated by the organization.

“Disability” means:

(a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
(b) a condition of mental impairment or a developmental disability,
(c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
(d) a mental disorder, or
(e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997;

Information includes data, facts and knowledge in any format, including text, audio, digital, and images.

Accessibility Plan:

COVENTRY NORTH JAGUAR LAND ROVER’S multiyear accessibility plan (the “Plan”) is posted on our dealership website.

COVENTRY NORTH JAGUAR LAND ROVER will:

(i) implement each Accessibility Standard on or before the date set out in the Plan
(ii) post the Plan on its corporate website and provide an accessible format on request
(iii) review and update the Plan at least once every five years

Self-Service Kiosk:

COVENTRY NORTH JAGUAR LAND ROVER shall have regard to accessibility for persons with disabilities when designing, procuring or acquiring self-service kiosks.

Accessibility Training:

COVENTRY NORTH JAGUAR LAND ROVER will provide accessibility training to:

(i) all of its employees, current and new
(ii) all other people who provide products and services on behalf of COVENTRY NORTH JAGUAR LAND ROVER who are not required to be trained by another organization.

The accessibility training will cover:

(i) the Accessibility Standards set out below
(ii) the rights of persons with disabilities under the Ontario Human Rights Code

COVENTRY NORTH JAGUAR LAND ROVER will:

(i) provide accessibility training appropriate to a person’s duties performed on behalf of COVENTRY NORTH JAGUAR LAND ROVER
(ii) update the accessibility training to reflect any changes to this Policy
(iii) keep a record of the accessibility training provided

Accessibility Standards:

1. Information and Communication Standards

This section outlines how COVENTRY NORTH JAGUAR LAND ROVER will make information accessible for people with disabilities.

1.1 Feedback Processes:

COVENTRY NORTH JAGUAR LAND ROVER will:

(i) provide accessible formats and communication supports for its processes for receiving and responding to feedback on request
(ii) notify the public about the availability of these formats and supports

1.2 Requests for Accessible Formats and Communication Supports:

COVENTRY NORTH JAGUAR LAND ROVER will notify the public about the availability of accessible formats and communication supports.

When requested, COVENTRY NORTH JAGUAR LAND ROVER will:

(i) consult with the person making the request to determine their accessibility needs
(ii) provide information in an accessible format and with communication supports, taking into account the person’s accessibility needs due to disability
(iii) provide accessible formats and communication supports in a timely manner and at a cost that is no more than the regular cost charged to other persons

1.3 Website Accessibility:

COVENTRY NORTH JAGUAR LAND ROVER will make its external websites and their web content accessible to people with disabilities by conforming to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 according to the following schedule:

(i) By January 1, 2014, any new websites and their content and any existing websites that undergo a significant refresh will conform to WCAG 2.0 Level A.
(ii) By January 1, 2021, all existing and new websites and their web content will conform to WCAG 2.0 Level AA.

1.4 Exceptions to Information and Communication Standards:

The requirements set out in sections 1.1, 1.2 and 1.3 above do not apply to:

(i) products
(ii) information that COVENTRY NORTH JAGUAR LAND ROVER does not control directly or indirectly through a contract
(iii) information or communications that cannot be converted because it is not feasible to convert them or the technology to convert them is not readily available If it is determined that information or communications cannot be converted, COVENTRY NORTH JAGUAR LAND ROVER will provide the person requesting the information or communication with:

• (i) an explanation of why the information or communication cannot be converted; and
• (ii) a summary of the information or communication.

2. Employment Standards:

This section outlines how COVENTRY NORTH JAGUAR LAND ROVER will make accessibility part of the recruitment process and support employees with disabilities. These standards only apply to employees or potential employees and do not apply to any non-paid individuals.

2.1 Recruitment:

When advertising job positions, COVENTRY NORTH JAGUAR LAND ROVER will notify its employees and the public about the availability of accommodation for job applicants with disabilities.

When inviting individually selected job applicants to participate in the interview process, COVENTRY NORTH JAGUAR LAND ROVER will:

(i) inform the applicant that accessibility accommodations are available upon request
(ii) consult with an applicant who requests accommodation and provide suitable accommodation based on the applicant’s accessibility needs

When offering a job to a successful applicant COVENTRY NORTH JAGUAR LAND ROVER will inform them of COVENTRY NORTH JAGUAR LAND ROVER’S policies on accommodating employees with disabilities.

2.2 Accessible Formats and Communication Supports for Employees:

COVENTRY NORTH JAGUAR LAND ROVER will:

(i) inform employees of its accessible employment policies
(ii) provide these policies to new employees when they begin their employment
(iii) provide updated information to all employees whenever these policies change

Upon request from an employee with a disability, COVENTRY NORTH JAGUAR LAND ROVER will:

(i) consult with the employee in order to determine their accessibility needs
(ii) provide suitable accessible formats and communication supports based on the employee’s accessibility needs due to disability for information needed to perform his or her job and that is generally available to COVENTRY NORTH JAGUAR LAND ROVER employees in the workplace.

2.3 Workplace Emergency Response Information:

COVENTRY NORTH JAGUAR LAND ROVER will provide individualized workplace emergency response information to employees who have a disability:

(i) if the disability makes Emergency Response Information necessary;
(ii) if COVENTRY NORTH JAGUAR LAND ROVER is aware of the need for accommodation; and
(iii) as soon as is practicable.

With the employee’s consent, COVENTRY NORTH JAGUAR LAND ROVER will also provide the emergency response information to any person designated to assist the employee.

COVENTRY NORTH JAGUAR LAND ROVER will review the emergency response information when:

(i) the employee moves to a different location within COVENTRY NORTH JAGUAR LAND ROVER
(ii) the employee’s overall accommodation needs or plans are reviewed
(iii) COVENTRY NORTH JAGUAR LAND ROVER reviews its general emergency response policies

2.4 Individual Accommodation Plan:

COVENTRY NORTH JAGUAR LAND ROVER will have a written process for assessing the request for, and developing, an individual accommodation plan for any employee with a disability who requests accommodation.

Among other elements, the process will outline how:

(i) the employee’s disability needs will be assessed
(ii) the employee’s personal information will be protected
(iii) the employee can participate in developing the accommodation plan
(iv) the employee can request that a representative from the workplace participate in developing the plan
(v) the reasons for denying a plan are communicated to the employee
(vi) the accommodation plan can be made accessible and is reviewed and updated

2.5 Return to Work Process:

COVENTRY NORTH JAGUAR LAND ROVER will have a written return-to-work process for employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work.

The return-to-work process will include developing an accommodation plan.

2.6 Performance Management, Career Development and Redeployment:

COVENTRY NORTH JAGUAR LAND ROVER will take into account the accessibility needs of its employees with disabilities when:

(i) providing career development
(ii) engaging in performance management discussions considering redeployment of the employee